At pakgame, your personal data is treated with the same seriousness as your funds. This Privacy Policy explains exactly what information we collect from Pakistani players, why we collect it, how it is stored and protected, and what rights you hold over your own data.
Before reading the full policy, here is a plain-language summary of the six core principles that govern how pakgame handles your personal information.
pakgame collects the minimum personal data required to operate your account, verify your identity, process PKR payments, and comply with our licensing obligations. We do not collect data for its own sake or beyond what is genuinely necessary.
All data transmitted between your device and pakgame's servers is protected by TLS 1.3 encryption. Passwords are stored using one-way cryptographic hashing and are never accessible in plain text — not even by our own staff.
pakgame does not sell, rent, or trade your personal information to third parties for their own marketing, advertising, or commercial purposes. Your data belongs to you — we use it only to provide and improve services to you directly.
We share data with third parties only where strictly required — such as payment processors like JazzCash and EasyPaisa, identity verification providers, and regulatory authorities. All third-party partners are bound by strict data protection agreements.
You have the right to access, correct, export, and request deletion of your personal data at any time. pakgame provides straightforward mechanisms for exercising these rights through our support team, with a guaranteed response within 30 days of any formal request.
pakgame retains your personal data only for as long as is necessary for the purpose it was collected, or as required by our licensing and regulatory obligations. Account data is retained for a minimum of five years following account closure in line with anti-money laundering requirements.
This Privacy Policy ("Policy") describes how pakgame ("we", "us", "our", "the Company"), the operator of the online gaming and sports betting platform at pakgame.ws, collects, uses, stores, and protects the personal data of individuals who visit, register with, or otherwise interact with our platform ("you", "the Player", "the User").
pakgame is committed to handling your personal data with transparency, integrity, and full respect for your privacy. This Policy is written in plain, accessible English so that every Pakistani player can understand exactly what happens to their information when they use our platform — whether they are signing up from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan.
By registering an account on pakgame or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with pakgame.
For the purposes of applicable data protection law, pakgame is the data controller responsible for your personal data. As data controller, we determine the purposes and means by which your personal data is processed in connection with the services provided on the pakgame platform.
If you have any questions, requests, or concerns regarding the processing of your personal data, you may contact our Data Protection team directly at the email address provided in Section 14 of this Policy. We are committed to responding to all legitimate data-related enquiries within 30 calendar days of receipt.
pakgame collects personal data from you through several channels, including the account registration process, identity verification (KYC), your ongoing use of the platform, payment transactions, and communications with our support team. The categories of data we collect are as follows:
pakgame uses your personal data strictly for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your data are set out below:
| Purpose | Data Used |
|---|---|
| Account Registration & Management | Identity, contact, and account data |
| Identity Verification (KYC/AML) | CNIC, name, date of birth, address, payment method ownership |
| Processing PKR Deposits & Withdrawals | Financial data, identity data |
| Fraud Detection & Security | Technical data, transaction data, login history |
| Responsible Gaming Compliance | Gaming activity, self-exclusion status, betting patterns |
| Customer Support | Contact data, account data, communication records |
| Regulatory Reporting | Identity, financial, and gaming activity data |
| Platform Improvement & Analytics | Aggregated, anonymised usage data |
| Marketing Communications | Contact data — only with your explicit consent |
Where we send you promotional communications — such as bonus offers or platform updates — we will always provide a clear and easy mechanism to opt out. Opting out of marketing communications does not affect your ability to use your pakgame account or receive service-related messages.
pakgame processes your personal data on the following legal bases:
pakgame does not sell, rent, or trade your personal data. We share your data with third parties only where strictly necessary and in accordance with this Policy. The categories of recipients are as follows:
To process your PKR deposits and withdrawals, we share the necessary financial and identity data with our payment processing partners, including JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, and USDT network service providers. These processors are contractually obligated to handle your data securely and only for the purpose of processing your transactions.
We use accredited third-party identity verification services to perform KYC checks as required under our gaming license. These providers receive the minimum identity data necessary to complete verification and are bound by strict confidentiality obligations.
Where required by law, court order, or our licensing authority, pakgame will disclose relevant personal data to appropriate regulatory bodies, financial intelligence units, or law enforcement agencies. We will always seek to notify you of such disclosure where legally permitted to do so.
Our platform is hosted on secure cloud infrastructure. Our technology partners process data on our behalf under data processing agreements that mandate equivalent security and confidentiality standards. These partners have no independent right to use your data for their own purposes.
In the event of a merger, acquisition, or sale of assets involving pakgame, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and ensure the receiving party adopts privacy protections no less stringent than those set out in this Policy.
pakgame uses cookies and similar tracking technologies to deliver and improve the platform experience. A cookie is a small text file stored on your device by your browser when you visit the pakgame website or use the mobile app.
You may control non-essential cookies through the cookie preference centre accessible in the footer of the pakgame website. You may also configure your browser to block or delete cookies; however, doing so may impact the functionality of certain platform features, including staying logged in during your session.
pakgame invests significantly in technical and organisational measures to protect your personal and financial data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:
While we take all reasonable precautions, no online system is entirely immune to risk. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected players within 72 hours of becoming aware of the incident and provide clear guidance on protective measures you should take.
pakgame retains your personal data for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law and our licensing obligations. Specific retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
pakgame respects and upholds your rights as a data subject. The following rights are available to all registered players:
Request a copy of all personal data we hold about you, free of charge, within 30 days.
Request correction of any inaccurate or incomplete personal data held on your account.
Request deletion of your personal data where there is no overriding legal basis for retention.
Request that we temporarily restrict processing of your data while a dispute or complaint is under review.
Receive your personal data in a structured, machine-readable format for transfer to another service.
Object to processing of your personal data for direct marketing or legitimate interest purposes at any time.
To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request" and a description of your request. We will acknowledge your request within 5 business days and respond in full within 30 calendar days.
pakgame is strictly an adult gaming platform. Access to real-money gambling services is limited to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.
Where we discover that personal data has been collected from an individual under 21 — whether through misrepresentation during registration or any other means — we will immediately suspend the relevant account, delete all associated personal data to the extent not required for regulatory reporting, and report the matter to the appropriate authorities where required.
We strongly encourage all pakgame account holders to take appropriate measures to prevent minors in their households from accessing gaming accounts or related financial services. Device-level parental controls are available on all major operating systems and we recommend their use on any shared device.
pakgame operates under an international gaming license and may store or process your data on servers located outside of Pakistan. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information to a standard equivalent to that described in this Policy.
Safeguards used for international transfers may include: contractual data processing agreements based on standard data protection clauses, transfers to jurisdictions recognised as providing adequate data protection, and transfers to certified processors operating under binding corporate rules.
If you would like further information about the specific safeguards applicable to any international transfer of your personal data, you may contact our Data Protection team using the details in Section 14.
pakgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players via their registered mobile number or email address, and will publish the updated Policy on this page with a revised effective date clearly indicated at the top.
We encourage you to review this Policy periodically to stay informed of how we are protecting your information. The current version of this Policy will always be available at pakgame.ws/privacy-policy. Your continued use of the pakgame platform following publication of any amended Policy constitutes your acceptance of the updated terms.
If you have concerns about any changes to this Policy, you are welcome to contact our Data Protection team before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pakgame, please contact our Data Protection team using the following details:
If you are not satisfied with our response to a privacy-related concern, you have the right to escalate your complaint to the relevant supervisory authority or to the dispute resolution body designated by our international gaming licensing authority.
Now that you understand exactly how your data is protected, explore everything pakgame has to offer — cricket betting, live casino, and slots — all in PKR, all on a secure and fully licensed platform.
21+ only. Please play responsibly. pakgame operates under an international gaming license. Gambling involves risk.